We want to ensure you're happy and you receive nothing but quality products from Tree & Back. We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier.
We offer a full refund (excluding original shipping cost) or an exchange on damaged or blemished items. If there is something wrong with your order - wrong size, wrong shirt, or if your goods are in any way damaged, defective or blemished when you receive them, please do not hesitate to contact us about replacement or refund within 15 days of your delivery. Email us at firstname.lastname@example.org, include pictures if possible, and we'll do our best to make the returns process easy.
1. Repackage your item(s) you are returning securely
(in the same box or in a box comparable to the one you received your item in).
2. Include a copy of your packing slip and the order# with the item(s) you are returning.
3. If a product is blemished or defective, it may be exchanged for items of equal value. which will be shipped to you at no additional charge.
4. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.
Returns can be mailed to:
Tree & Back
1440 Dutch Valley Place
Atlanta, GA 30324
Please be sure to include your order number and order details. We’ll get back to you with instructions on processing your return.